Customer Advisory Panel

Our customers are at the heart of what we do.

What is the Customer Advisory Panel?

Established in 2018, Orion’s Customer Advisor Panel is a forum for us to engage with leaders of community groups and non-government organisations that represent the interests of a broad cross-section of our customers. With a customer advocacy focus, the Panel helps us understand customer needs, issues and service requirements.

Panel members represent a cross section of the community and reflect the diverse perspectives of our customers. The Panel includes representatives from:

• Meridian Energy
• Canterbury Employers' Chamber of Commerce
• Community Energy Action
• Age Concern
• SEED New Zealand
• Burwood Coastal Community Board
• Christchurch City Mission
• Waitaha rural health
• University of Canterbury - student representative
• Irrigation New Zealand
• Local businesses

What does the Customer Advisory Panel do?

The Panel gets together in person three times a year to discuss, debate and share their views on current power issues. These
could be issues relevant to Orion, or the wider power industry. Panel members help Orion to

• Understand customer preferences
• Improve customer satisfaction
• Better serve the community
• Co-imagine the future
• Get ideas for improvement
  

Want to be part of the Customer Advisory Panel?

If you would like to be appointed to the Customer Advisory Panel, please contact Orion's Community Engagement Lead at communications.orion@oriongroup.co.nz. We are always keen to have new perspectives on the panel. Alternatively, you could join the Community Power Panel to share your views.