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How customer feedback is shaping our plans

Orion Chief Executive Nigel Barbour shares how we've been listening to our customers, what they've told us, and how that feedback is guiding our investment decisions and customised price-quality path...Read more


Planning the future of our network
Planning the future of our network
Orion’s CPP Director David Freeman-Greene shares why investing more in our network is essential to continue providing the safe, reliable and resilient power supply that our customers rely on.
What a CPP is and why we need one
What a CPP is and why we need one
Orion’s Chief Executive Nigel Barbour discusses the challenges and opportunities we face. He explains why applying for a customised price-quality path – or CPP – is essential to investing more in our network.
Orion’s proposed investment approach
Orion’s proposed investment approach
Jen Dale, Orion’s Network Strategy and Investment Manager, outlines the major investment programme we’re planning - focused on renewing ageing assets like poles, and efficiently managing capacity to support growth.
We’re focusing on reliability and resilience
We’re focusing on reliability and resilience
Orion’s GM Asset Management Nic Wong shares why reliability and resilience are two big focus areas of our proposed investment approach for a customised-price quality path.
Our draft CPP proposal
Our draft CPP proposal
Orion is working on a proposal for a customised price-quality path, which we’ll be submitting to the Commerce Commission in mid-2026. In this video, Karen Wiese and Steve Macdonald outline what this involves and why it matters for our customers.
How customer feedback is shaping our plans
How customer feedback is shaping our plans
Orion Chief Executive Nigel Barbour shares how we've been listening to our customers, what they've told us, and how that feedback is guiding our investment decisions and customised price-quality path plans.